Account Manager - Electronics Manufacturing Service (EMS)

Our client, Amtech, is a leading Electronics Manufacturing Service (EMS) company located in Troy, Michigan specializing in providing end-to-end solutions for electronic product development, manufacturing, and distribution. With a commitment to quality, innovation, and customer satisfaction, they cater to a diverse range of clients across industries, from startups to established corporations.

The Role:

The ideal candidate will have a strong background in electronics manufacturing services and a proven track record of managing client accounts effectively. As an Account Manager, you will be responsible for building and maintaining long-term relationships with clients, understanding their needs, and ensuring the successful delivery of services.

Key Responsibilities:

• Client Relationship Management: Build and nurture relationships with key clients, serving as the primary point of contact for all account-related matters.
• Understanding Client Needs: Conduct thorough assessments of client requirements, objectives, and challenges to tailor solutions that meet their specific needs.
• Team Management: Coordinate with internal teams including engineering, manufacturing, and logistics to ensure timely and successful project delivery.
• Account Growth: Identify opportunities for account growth and expansion by upselling additional services and solutions.
• Issue Resolution: Address any client concerns or issues promptly and effectively, working collaboratively with internal teams to find solutions and prevent recurrence.
• Reporting and Analysis: Prepare regular reports on account performance, revenue forecasts, and other relevant metrics, providing insights and recommendations for improvement.
• Customer Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service and exceeding client expectations at every touchpoint.
• Compliance: Ensure compliance with all relevant regulations, standards, and company policies in all client interactions and project executions.

Qualifications:

• Proven experience in account management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.
• Passionate about delivering exceptional service, fostering strong client relationships, and driving business growth.

Benefits:

• Competitive salary.
• Comprehensive health insurance.
• Paid time off.
• Opportunities for professional development and career advancement.